01. Return Period

You may request a return within 14 days from the date your order is delivered, where applicable under consumer law.

To start a return, please contact us before sending any item back.

02. Return Conditions

To be eligible for a return, the product should generally be:

• Unused and in its original condition
• Returned with original packaging where applicable
• Complete with all included accessories or components
• Accompanied by proof of purchase or order information

03. How to Request a Return

To request a return, please email us at vitrinezone@gmail.com.

Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Photos, if the item is damaged, defective, or incorrect

Please do not send products back before receiving return instructions from our support team.

04. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request clear photographs of the product, packaging, and shipping label so we can review the issue and provide the appropriate solution.

05. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including:

• Personalized or custom-made products
• Products that cannot be returned for hygiene reasons once opened or used
• Gift cards
• Items damaged through misuse, improper handling, or normal wear and tear

This does not affect any mandatory consumer rights that apply to defective or non-conforming goods.

06. Return Shipping

If a return is requested because you changed your mind, return shipping costs may be the responsibility of the customer, where permitted by law.

If the item is confirmed to be defective, damaged, or incorrectly supplied by VitrineZone, we will provide further instructions regarding the return.

07. Refunds

Once the returned item is received and reviewed, we will notify you regarding the status of your refund.

If approved, the refund will normally be issued to the original payment method.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

08. Exchanges

If you would like to exchange an item, please contact our support team first.

Exchanges are subject to product availability and the condition of the returned item.

09. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we will make every reasonable effort to cancel it. Once an order has entered the shipping process, cancellation may no longer be possible.

10. Your Consumer Rights

Nothing in this policy is intended to limit or exclude any mandatory rights you may have under applicable consumer protection laws.

Need help with a return?

Contact our support team with your order number and we’ll guide you through the next steps.