At VitrineZone, we believe that a great shopping experience does not end at checkout. Our goal is to keep your order journey simple, transparent, and reliable from payment confirmation until delivery.

01. Order Processing

Orders are prepared within 1–2 business days after payment has been successfully confirmed. Business days exclude weekends and public holidays.

02. Shipping & Delivery

Once your order has been shipped, the estimated delivery timeframe is 5 business days.

Delivery estimates begin from the dispatch date and not from the date the order was originally placed.

03. Order Confirmation

Once your purchase is completed, an order confirmation will be sent using the contact details provided at checkout. Please make sure your information is correct before submitting your order.

04. Shipping Updates

When available, shipping information or tracking details will be provided after your order has been dispatched. Tracking availability may depend on the carrier and destination.

05. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible. We will make every reasonable effort to update the address before dispatch, but changes cannot be guaranteed once the order has entered the shipping process.

06. Possible Delivery Delays

We always aim to meet the estimated delivery timeframe. However, occasional delays may occur due to circumstances outside our reasonable control.

These may include carrier delays, seasonal demand, public holidays, weather conditions, customs procedures, or local logistical disruptions.

07. Unsuccessful Delivery

If delivery cannot be completed due to an incorrect or incomplete address, refusal of the parcel, inability to access the delivery location, or another issue caused by information provided at checkout, additional delivery arrangements may be necessary.

08. Damaged Packages

If your package arrives visibly damaged, please take clear photographs of the parcel and the affected item and contact us as soon as possible. This helps our team assess the situation and provide the appropriate support.

09. Missing Orders

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us. We will review the available shipping information and assist you with the next steps.

We're here to support you.

For questions about your order, shipping, or delivery, contact the VitrineZone support team by email.