šŸ“„ Shipping and Delivery Policy

At our store, we work to ensure your order arrives quickly and safely. Below are the shipping and delivery conditions applicable to purchases made on our website.

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1) Order Processing

  • Preparation time: 1ā€“2 business days after payment confirmation.

  • Orders placed after CUT-OFF TIME HERE are processed on the next business day.

  • During campaign or sales periods, processing may take longer.

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2) Estimated Delivery Times

  • Mainland Portugal: 2ā€“5 business days after dispatch.

  • Azores and Madeira: 4ā€“10 business days after dispatch.

  • Spain/EU: 3ā€“7 business days after dispatch.

  • Rest of the world: 7ā€“20 business days (varies by country).

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These deadlines are estimates provided by carriers and may vary due to reasons beyond our store's control (strikes, weather, logistical peaks, etc.).

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3) Carriers and Tracking

  • We ship via carrier/CTT (may vary depending on destination and volume).

  • Once the order is dispatched, we will send the tracking code to your email.

  • If you do not receive the tracking within 48 business hours, please contact us: contact form.

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4) Shipping Costs

  • Shipping costs are displayed at checkout, before payment.

  • Free shipping for orders over VALUE HERE (Mainland Portugal only), unless otherwise stated.

  • International orders may incur additional costs.

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5) Addresses, Failures, and Re-deliveries

  • Please check that the address and contact information are correct at the time of purchase.

  • In case of an incorrect address, absence of the recipient, or unclaimed order, the costs of reshipment are the customer's responsibility.

  • We do not ship to PO boxes when the carrier does not allow it.

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6) Damage and Lost Orders

  • If the packaging arrives damaged, photograph it before and during opening.

  • Report the case within 48 business hours via the contact form, attaching photos and the order number.

  • If damage/loss is confirmed, we will provide a replacement or refund after analysis.

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7) Orders with "Pre-order" Items

  • Orders containing pre-order items will be sent in a single shipment when all products are available, unless otherwise agreed.

  • The estimated availability date will be on the product page.

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8) International Shipping, Taxes, and Customs

  • For countries outside the EU, customs duties, local VAT, and customs charges may be applied by the destination country.

  • These costs are the customer's responsibility and are not included in the amount paid to our store.

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9) Inability to Deliver Due to Force Majeure

  • Our store is not responsible for delays caused by external factors (natural disasters, strikes, border controls, holiday periods, etc.), but will do its best to minimize impacts.

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10) Contacts

For any questions, please use our contact form available on the website.

  • Address for returns/exchanges (when applicable): address provided by our customer support team

This policy may be updated without prior notice. We recommend consulting it before each purchase.

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